Frequently Asked Questions
Everything you need to know about your Plow & Hearth experience.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number. You can also view your order history and real-time status updates by logging into your account on our website.
What is your return policy for home and garden items?
We want you to love your purchase. If you are not completely satisfied, you may return most items within 90 days of purchase for a refund or exchange, provided they are in their original condition.
Do you offer white-glove delivery for heavy furniture?
Yes, for select oversized indoor and outdoor furniture pieces, we offer premium delivery services that include assembly and packaging removal for an additional fee.
Are your outdoor cushions and rugs weather-resistant?
Most of our outdoor products are crafted from durable, UV-stabilized materials designed to resist fading, mold, and mildew. We recommend storing them during extreme winter conditions to prolong their lifespan.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Plow & Hearth gift cards. We also offer financing options through select third-party providers.
How do I care for my hearth and fireplace accessories?
We recommend cleaning your fireplace screens and tools with a soft, dry cloth. Avoid using abrasive chemicals that may damage the protective finish. Detailed care instructions are included with every product.